How to add live chat to Wix
It takes one snippet and about two minutes. Below is exactly where the setting lives in Wix, and the one thing that usually goes wrong.
Before you start: Wix allows custom code only on paid plans with a connected domain — on a free Wix site this option is not available.
Step by step
- 1Open your Wix dashboard and go to Settings → Custom Code.
- 2Click + Add Custom Code.
- 3Paste the Deskwhale snippet, set Place Code in to Body — end.
- 4Choose All pages, give it a name like “Deskwhale”, and click Apply.
Where the snippet comes from
Create a free Deskwhale account, add your site, and the dashboard gives you the snippet with your site id already in it. Nothing to configure first — the widget appears as soon as the page reloads.
What you get besides a chat bubble
An AI bot that answers only from the knowledge base you write — your prices, delivery times, refund rules — and hands the conversation to a person the moment the answer is not in there. You decide how far it goes: drafts your operators approve, answers only while nobody is online, or everything.
Visitors who close the tab get the transcript by email, and when they reply to it, the reply lands back in the same conversation instead of a mailbox nobody reads.